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LG CNS America 채용 공고
 
 Employer   LG CNS America
 Industry  IT Service, BPO Service
 Address  111 Sylvan Ave, Englewood Cliffs, 07632 , [.]
 Closing Date  Rolling
 
 Duties  유통·물류·재고 / 배송·택배·운송 / 영업관리·지원·영업기획
 Job Category  Management
 Location  New Jersey
 Employment type  Full Time
 No. positions  0  Salary  추후협의
 Sponsor Visa?  No Spec  Commute Dist  무관( mile)
 Education  무관  Experience  No Spec
 Person  Jay Jung
 Phone  000-000-0000
 App. Method  On-line
Working Location
Englewood Cliffs, NJ

Starting Date
As soon as possible

Open Positions
1. Order Management, Staff/Assistant Manager/Manager

2. SCM Manager, Sr. Manager (Visa Sponsorship might be available)

3. SCM Logistics, Staff

4. SCM/Supply Chain Business Planning and Operation Support, Manager/Sr. Manager

5. Back Office Service, Staff

6. IT Developer, Assistant Manager

However, please refer to the detailed job description for each open position on the below.



1. Job Description for Order Management, Staff/Assistant Manager/Manager :

Position: Order Management, Staff/Assistant Manager/Manager

Requirement: We are searching for outstanding Order management specialist to be responsible for the back office services and order processing service – Order entry, Open order management, Order cancellation, Return, Replace, Damage allowance management, Order tracking and customer care and Data analysis, Service performance review and other Order management tasks in SCI team. Our Managers/Sr. managers are capable of full cycle Order management leadership including Order creation, Booking completion and Issue handling. The candidate must have professionalism and customer minded attitude working with the employees and attending business meetings.

- Must have a bachelor or higher degree.

- More than 3 years of order management experience

- Must be fluent in English

- Must have leadership and problem-solving skills

- Analytical skills and flexibility in dealing with a changing environment is required.

Ability to effectively present information and respond to questions.

Role & Responsibility:

- Order Management Manager/Sr. Manager may be involved in a variety of activities, including Order creation, Inventory Checking, Order processing, Issue handling, Damage allowance, Return/Replacement processing, Order tracking, Error checking and performance review.

1.1 Order Creation

Put the POs from customer into IT systems
Check the order status periodically
Issue report and follow up the issues
Periodic service status report
Analyze the bid data and making a report
Communication with customers and consumers
1.2 Inventory checking

Checking inventory availability
Following business rule guided by customers
OOT (Out of territory) Checking
Request data correction or master data creation to customer
1.3 Order Processing

Order creation and booking orders without issues
Checking order booking status
Back order status checking
Order cancellation and modification
Pick release/Open transfer
Audit current order processing
Divert and
Report issued orders and follow up the direction
1.4 Issue Handling

Report issues with detail status
Solve issue between customers and business department
Leave all records in the system.
1.5 Damage allowance

Checking the customer’s claim
Report the detail status
Operating the system with the detail
1.6 Return/Replacement processing

Put the return/replacement request in the system (Return Creation (GRs), Replacement Creation (sandbox))
Checking the pending requests and solve the issue
Sync the log information among various system (Customer’s IT systems)
Reporting the process detail periodically
1.7 Order tracking

Checking the current delivery status with various IT systems (TMS, GWMS, ERP and carrier’s website)
Communication with logistics/customers to share the load status
1.8 Performance Review

LG CNS service status review and find the improvement
Publishing the periodic performance reports
1.9 Supporting Logistics Business

Reviewing and understanding business requirements working with cross-functional teams.
Provides business knowledge and instruction to lower level staff members, assisting with specific work problems requiring a broader knowledge of subject matter processing.
Build and propose the new business opportunities.
Making a proposal document and lead a presentation for customers.
Preferred Technical Skills:

- Experience with SCM related systems.

- Experience using MS-Office (Excel, Access), SQL query

- Knowledge of and interest in logistics and transportation business.



2. Job Description for SCM Manager, Sr. Manager :

Position: SCM Manager / Sr. Manager

Requirement: We are searching for outstanding SCM specialist to be responsible for Transportation management - Carrier Management, Carrier Bid, SPOT Order Processing, Freight Cost audit and Data analysis, Business performance review and other logistics tasks in SCM team. Our staffs are capable of full cycle logistics leadership including transportation management and warehouse management. The candidate must have professionalism and customer minded attitude working with the employees and attending business meetings.

- A bachelor's degree or above degree with 3 years or more experiences

- IT related major or SCM major will be preferred

- Preference for experienced transportation service or data analytics service.

- Very fluent English, great oral and written skills, fast learning, various IT environment experience & trouble-shooting, Working with Overseas employees.

- Visa Sponsorship might be available.

Role & Responsibility:

1.1 Data analysis and report: Discovering the cause of problems through continuous data analysis

1.2 Logistics bid: Supporting carrier bid / warehouse 3PL bid

1.3 Logistics Coordinating: Performing the logistics strategy and process with customers.

1.4 Carrier Management: Evaluating carrier's performance / Service Improvement / Continuous Communication / Performance Management

1.5 Logistics Order Management: Managing the overall delivery order process

1.6 Shipment Tracking/Tracing: Communication with carriers/customers to share the load status

1.7 Supporting Logistics Operation: Reviewing and understanding business requirements working with cross-functional teams.

Preferred Technical Skills:

- Experience with SCM related systems.

- Experience using MS-Office, MS or Oracle SQL query

- Experience using TMS, WMS and other logistics systems.



3. Job Description for SCM Logistics Staff :

Position: SCM Logistics Staff / Analyst

Requirement: We are searching for outstanding SCM specialist to be responsible for Freight Cost Management and maintaining Tariff, Carrier Management and other BPO tasks in SCM team. Our staffs are capable of full cycle logistics process leadership including logistics processing, transportation cost analysis, freight cost auditing, inbound freight cost auditing, warehouse expense cost auditing and carrier management. The candidate must have professionalism and customer minded attitude working with the employees and attending business meetings. After hours and weekend job is needed occasionally.

- Fluent English, great oral and written skills, hard-working, fast learning, various IT environment experience & trouble-shooting, Working with Overseas employees.

Role & Responsibility:

- Freight Management Consultant may be involved in a variety of activities, including freight audit, warehouse expense cost, audit, tariff contract, freight enhancement, project management, vendor relationship management on behalf of clients.

1.1 Tariff management

Carrier bidding support
Tariff creation and maintenance
Tariff daily maintenance
1.2 Change management

Training of load planning & Warehouse operation guide
Gathering Issue regarding load plan and warehouse operation
1.3 Carrier Management

Carrier Score Card report monthly
Solve issue between Carrier regarding billing process
Training carrier
1.4 Freight management

Carrier Score Card report monthly
Solve issue between Carrier regarding billing process
Training carrier
Freight Management Consultant works to improve client’s freight structure and strategy.
Preferred Technical Skills:
- Experience with SCM related systems.
- Experience using MS-Office (Excel, Access, Power Point).
- Knowledge of and interest in logistics and transportation business.



4. Job Description for SCM/Supply Chain Business Planning and Operation Support Manager/Sr. Manager:

Position: SCM/ Logistics business planning and operation support

Requirement: LG CNS is looking for a person who will lead LG CNS related business planning and has overall experience and understanding of SCM and is in charge of business, organizational management, and service management. In particular, someone who has a very enterprising and active personality and has a good understanding of American culture will be preferred.

- Holder of bachelor's degree or equivalent educational background.

- A person who has experience in planning affairs, such as business planning, service management, organizational management, etc.

- Must be very fluent in using English and creating English material.

- Job experience in the U.S must be at least 2 years.

- Preferred: A person who have SCM majors or have an experience worked on logistics industry. Experienced in Business Planning, Sales or Sales Analysis/Planning.

Role & Responsibility:

1.1 Business Planning

1.2 Service Management

1.3 Customer Management/Support

1.4 Profit and Loss Management

1.5 Discover and Propose New Business

1.6 Organizational Management Support

1.7 Play a leading role to expand a business

Preferred Experience and Skills:

- Experience with SCM related job experience.

- Experience using MS-Office, MS or Oracle SQL query

- Experience using TMS, WMS and other SCM systems.



5. Job Description for Back Office Service Staff:

Position: Back Office Service / Staff

Requirements: We are searching for an outstanding Order Management Specialist responsible for the back-office service: Open order management, Order cancellation, Return management, Order tracking, Customer care, Data analysis, Service performance review and other Order management tasks in SCM team. Our staff is capable of full cycle Order management leadership including Order creation, Booking completion and Issue handling. The candidate must exhibit outstanding professionalism and customer minded attitude while attending meetings and working with peers.

- Order Management and Logistics industry experience preferred

- Fluent in English, great oral and writing skills, hard-working, fast-learning, trouble- shooting

Role & Responsibility:

Order Management Analyst may be involved in a variety of activities, including Supporting email inquiries, Issue handling, Return/Cancellation processing, Order tracking, Aligning communications between various contacts.

1.1. Supporting email inquiries:

Managing email inquiries from various contacts between the end users, carriers and teams
Strong ability to communicate in a professional manner
Facilitating project management tasks through tracking and reporting, issue documentation, follow-ups with customers and carrier services
Ability to handle multiple projects simultaneously and meeting deadlines in a fast-paced environment
Assisting other related requests and duties assigned by management or lead
1.2. Issue Handling

Working with numerous teams/departments by detailing and reporting status update issues
Escalating requests for resolution and investigating the root of the issue
Communicating updates to customers during the investigation process
Strong problem-solving and critical thinking skills
1.3. Return/Cancellation processing

Processing cancellations, ETAs and returns in a timely manner
Following up with other teams and customers to ensure return/cancellationfulfillment
1.4. Order tracking

Providing customers with necessary tracking details
Assisting customers, carriers and other teams with delivery issues
Checking current delivery status with various IT systems
1.5. Aligning Communications

Strong understanding of responsibilities between cross-functional teams
Assisting other teams by investigating chargebacks in a multitude of departments
Disseminating corresponding details for refunds
1.6. Supporting Logistics Business

Providing business knowledge and instructions to lower level staff members
Assisting with specific work problems requiring a broader knowledge of subject matter processing
Building and proposing new business opportunities
Preferred Technical Skills:

Experience with SCM related systems
Knowledge in logistics and transportation business
Proficient with computer technology and Microsoft Office (Excel, PowerPoint, Word, etc.)
Qualifications

High School Diploma
Bachelor’s Degree preferred
0~2 years experience


6. Job Description for IT Developer Assistant Manager:

Position: IT Developer / Assistant Manager

Requirement: We are searching for outstanding web developer who will be responsible for creating and maintaining enterprise systems. Our IT developers are capable of full cycle project leadership including application architecture, design, site layout, UI, database design/programming, and application development.

The candidate must have professionalism and customer minded attitude working with the employees and attending business meetings.

- A bachelor's degree, as well as a minimum of 4 years of hands-on experience.

- Mobile App development experience will be preferred.

- Fluent English, great oral and written skills, presentation skills, hard-working, fast learning, various system maintenances & trouble-shooting, Working with Overseas employees.

Role & Responsibility:

- Maintaining and developing IT systems.

- Developing the Web/Mobile Application in a cloud environment. (AWS, Azure)

- Developing RPA(Robotics Process Automation) application and API Integration.

- Server-side component design, detailed technical design, development, testing, implementation and maintenance.

- Reviewing and understanding business requirements working with cross-functional teams.

- Interviews users, analyzing their IT needs in order to develop descriptions of moderately complex systems proposals.

- Provides technical guidance system information and instruction to lower level IT staff, assisting with specific work problems requiring a broader knowledge of subject matter processing.

Development environment:

- DBMS : Oracle, MS-SQL, MySQL and others

- Public Cloud Service : AWS, AZURE

- Language : Java, Python, SQL/PL-SQL and others

- Server : Linux, Unix, Windows

Preferred Technical Skills:

- Bilingual for English and Korean.

- Experience using JAVA/J2EE or other web related languages such as JS/jQuery.

- Experience using SQL, PL-SQL on Oracle/MS-SQL/MySQL.

- Experience developing Web Application/Mobile App will be strongly preferred.

- Experience developing RPA and API Integration will be strongly preferred.

- Working in corporate IT field will provide opportunity of consistent learning environment and hand-on implementation.




**For this posting, your E-mail subject and file name must be: [SCM_Position Name] YOUR NAME



근무 상세 내용

고용형태: 정규직
지역: 뉴저지
근무요일: 주 5일(월, 화, 수, 목, 금)
근무시간: 08:00 am ~ 05:00 pm
급여: 면접 후 결정
접수방법 및 기간

접수방법: 온라인
접수기간: 상시채용
*Date : 2021-08-02    *Read :14
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