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Bilingual (English/Korean) Associate Service Account Manager – Duluth, GA
 
 Employer   UnitedHealthcare
 Industry  Health Insurance
 Address   Duluth, 조지아, 미국, [.]
 Closing Date  2021/8/20
 
 Duties  기획 · 전략 · 경영
 Job Category  Management
 Location  Georgia
 Employment type  Full Time
 No. positions  0  Salary  추후협의
 Sponsor Visa?  No Spec  Commute Dist  무관( mile)
 Education  High School  Experience  No Spec
 Person  HR
 Phone  000-000-0000
 App. Method  On-line
Leading Health Insurance Company is seeking qualified candidates for Bilingual (Korean/English) Associate Account Manager – Duluth, GA

Bilingual Associate Account Manager (Korean/English): Job Code # 938135

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Korean, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

It’s a big step forward when you realize that you’ve earned the trust to lead a team. Now, let’s determine just how big that step can be. Take on this role with UnitedHealth Group and you’ll be part of a team that’s reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You’ll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (9:00am – 5:00pm, EST). It may be necessary, given the business need, to work occasional overtime. Our office is located in Duluth, GA.

Primary Responsibilities:

Provide expertise and customer service support to members, customers, and/or providers
Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
Identify and resolve operational problems using defined processes, expertise and judgment
Investigate claim and/or customer service issues as identified and communicate resolution to customers
Provide feedback to team members regarding improvement opportunities
This role is equally challenging and rewarding. Within a high volume environment, you’ll need to model and act as an Ambassador for the company while solving complex health care inquires The Associate Service Account Manager acts as a customer advocate to resolve escalated and complex issues.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) OR equivalent work experience
Bilingual fluency (verbal and written) in Korean and English
3+ years of customer service experience analyzing and solving customer problems
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work 9am – 5pm
Soft Skills:

Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product
Interested qualified candidates, please email your resume (and indicate job code) to aim@uhc.com

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

근무 상세 내용

고용형태: 정규직
지역: 조지아
근무요일: 주 5일(월, 화, 수, 목, 금)
근무시간: 09:00 am ~ 05:00 pm
급여: 면접 후 결정
접수방법 및 기간

접수방법: 온라인 접수
접수기간: 2021.07.30 ~ 2021.08.20
*Date : 2021-08-02    *Read :13
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