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Bank of America JCE 참가기업
 Employer  Bank of America ( www.bankofamerica.com )
 Industry  Bank
 Address  Los Angeles, CA, USA, [1111]
 Closing Date  0/0/0
 Duties  Personal Banker/Teller/Customer Service & Sales Specialist
 Job Category  Banking/Banking
 Location  California/Los Angeles
 Employment type  Full Time
 No. positions  0  Salary  추후협의
 Sponsor Visa?  No Spec  Commute Dist  무관( mile)
 Education  무관  Experience  Entry
 Person  CESNA
 Phone  201-567-8886
 App. Method  E-mail Visit
Company Overview
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. To provide unmatched convenience in the United States, serving more than 54 million consumer and small business clients effectively, we must maintain a network of dedicated individuals who listen to our customers, build strong relationships and implement strategies to help our clients exceed their financial goals. For more information, please visit bankofamerica.com

Banking Center Positions (customer facing):
Identify customer needs and refer financial products and services to consumer and small business customers
Act as Bank of America’s face to the customer and consistently seek to delight our customers by demonstrating The Bank of America Spirit
Ensure regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act, are adhered to
Contribute to a positive team environment in the banking center through 360-degree coaching
Demonstrate Bank of America core values in all actions
May be required to work weekends and/or extended hours, and regular, reliable attendance is critical

Personal Banker
Establish, develop, retain, and deepen long-term relationships with current and potential customers in the community
Meet sales and customer delight goals by proactively building relationships with customers, uncovering needs and creating interest.
Use Selling the Bank of America Way sales process opening complete Package Solutions, cross-selling accounts and services, taking loan applications, responding to customer inquiries, resolving issues, and recognizing referral opportunities
Support other sales associates as needed
Perform senior teller functions when assigned to in-store locations.
Demonstrate Bank of America core values in all actions
May be required to work weekends and/or extended hours and regular, reliable attendance is critical.

Call Center Positions (non-customer facing):

Division Highlights
The Deposits Contact Centers are an integral part of Bank of America, employing more than 11,000 highly skilled associates in 21 contact centers located across the United States. These associates provide service and financial solutions to more than 179 million phone customers and approximately 5.1 million e-mail and text chat customers each year, making our contact centers among the busiest in the country. Our associates service accounts that consist of Small Business Banking, Banking Centers, Consumer Checking, Savings, and CD/IRA's. In addition to our associates servicing our customer's needs, our Integrated Voice Response application can assist customers with some of the most common inquiries and transactions.

Customer Service & Sales Specialist
You will handle complex or escalated calls from customers or internal partners providing seamless delivery of sales fulfillment, service and administrative requests by answering calls and responding to faxes and emails directed to the (type name) call center. You may perform routine account-related transactions such as opening new accounts, completing the account set-up process, performing account maintenance and completing wire transfers. Other responsibilities could include the cross-selling or up-selling of other financial products by referring customers to the appropriate line of business for those products and services not directly supported. Customer Service Sales Specialists may be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. All associates must adhere to the established service level agreement and handle escalated issues by successfully navigating the organization to resolve customer requests.
*Date : 2011-04-08    *Read :11,061
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